Wonder Knowledge Base
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Frequently Asked Questions
Getting Started

Account creation & verification

  • How to activate your Personal Account
  • How to upgrade KYC Level of your Business
  • Onboard your Business in Wonder App
  • Personal Space in Wonder App
  • Sign up with Wonder App

Getting started basics

  • Check and Update Wonder to the latest Version
  • What is Business ID and How to Retrieve It

Team setup & permissions

  • How to Add Staff to your Store in Wonder Dashboard
  • Add Associate into your store in Wonder App

Terminal setup

  • How to Order Payment Terminal from Wonder App
  • How to Order Payment Terminal from Wonder Dashboard
  • Login to Wonder
  • Pair your terminal to your Wonder account
  • Set up your PAX Machine
  • Change Language in Wonder Terminal

Business settings

  • Change Wonder POS Settings
  • How to Enable Auto-Disbursement Settings

First payments & transactions

  • Check Pending Invoices
  • How to Generate OpenAPI Authentication for Wonder Payment Integration
  • View and Print Payment Breakdown Report
  • View Settlement and Payment Methods Configuration of My Business
  • View Transactions
  • Void and Refund Payments
  • Express Payments with Tips
  • Make Payment with Express Payment

Reports & analytics

  • View and Print Summary Report

Set Up Wonder Smart Terminal

  • How to Activate the ECR Terminal Device?
Wonder Accounts

Account access & management

  • Deactivating your Wonder account
  • How to Login to Wonder Dashboard
  • Edit Business Information
  • Onboard your Business in Wonder App
  • Sign up with Wonder App

Balances & money movement

  • Foreign Currencies in Global Accounts
  • How to Add Fund to your Global Account
  • How to Add Fund to your Global Account
  • How to Check Account Balance in Wonder Dashboard
  • How to Check Account Rates and Settlement Terms in Wonder App
  • How to Check and Do Payout in Wonder Dashboard
  • How to Export the Wonder Business Account Statement
  • How to Export the Wonder Business Account Statement
  • How to Link an External Bank Account for Personal Account
  • How to Send Money with Wonder
  • How to View Merchant Account & Export Settlement Report in Dashboard
  • Use Virtual Account on Wonder App
  • Use Virtual Account on Wonder Dashboard
  • Settlement Methods

Wonder Cards

  • How to Activate your Virtual Card
  • How to order Wonder Physical Card via the Wonder app

Team access

  • Add Associate into your store in Wonder App

Account settings & notifications

  • How to Enable Auto-Disbursement Settings
  • How to Enable or Disable Push Notification on Wonder App
  • Settings in Wonder Dashboard

Invoices & payment records

  • How to Check Transaction and Settlement Report in Wonder Dashboard
  • How to Enable Sandbox Mode for Wonder Payment Integration
  • How to View and Edit All Your Invoices
  • How to View Payment Gateway & Export Settlement Report
  • How to View Payment Gateway Report in Analytics
  • Payment Gateway Reports Types
  • Wonder Platform Transfer Explanation
  • How to Check Received Payment and Pre-auth Transaction Details
  • How to Generate an Invoice Link
  • How to Get & Share Paystation Link
  • Invoice Links Overview

Additional account procedures

  • How to submit additional docs on Wonder App (Request for Information page)
  • How to Order Payment Terminal from Wonder App
  • How to Order Payment Terminal from Wonder Dashboard
  • Pair your terminal to your Wonder account
Payment Acceptance

Payment account settings

  • Edit Business Information
  • How to view or switch your Personal Account type

In-person & terminal payments

  • Batch Settlement in Wonder Terminal
  • Change Language in Wonder Terminal
  • Collect Pre-authorization with Wonder Terminal
  • How to Accept Payment Via Virtual Terminal for Taxi Drivers on Wonder App
  • How to Check Transaction Records of a Specific Terminal Device Under the same Merchant Account
  • How to collect payment through Virtual Terminal
  • How to process MOTO transaction on Wonder mPOS
  • Login to Wonder
  • Set up your PAX Machine

Payments, invoices & refunds

  • Apply Surcharge Fee for Online Payments
  • Express Payments with Tips
  • How to Check Received Payment and Pre-auth Transaction Details
  • How to Generate an Invoice Link
  • Make Payment with Express Payment
  • How to Get & Share Paystation Link
  • Invoice Links Overview
  • Consumer Initiated Tokenization from Wonder Dashboard
  • Create an Invoice with QR Code
  • Generate Merchant Initiated Token in Wonder Dashboard
  • How to Void & Refund the Payment
  • Invoice Management on Wonder Dashboard
  • Merchant Initiated Transactions on Wonder Dashboard
  • Payment Acceptance on Wonder Dashboard
  • Transaction Management on Wonder Dashboard
  • Check Pending Invoices
  • How to View and Edit All Your Invoices
  • View and Print Payment Breakdown Report
  • View Settlement and Payment Methods Configuration of My Business
  • View Transactions
  • Void and Refund Payments

Settlement methods

  • Settlement Methods
  • How to Add Fund to your Global Account

Payer management

  • How to create or archive your business' payers on Wonder Dashboard
  • View and Edit Payer information on Dashboard
  • Check and Update Wonder to the latest Version

Payment settings

  • Change Wonder POS Settings

Payment reports

  • View and Print Summary Report
Report & Analytics

Business reports

  • How to See Group Report in Wonder Dashboard

Scheduled reports

  • How to Get Scheduled Reports via Wonder Dashboard
Help centreWonder AccountsVirtual Account

Virtual Account

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