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Frequently Asked Questions

Getting Started

Account creation & verification

How to activate your Personal Account
How to upgrade KYC Level of your Business
Onboard your Business in Wonder App
Personal Space in Wonder App
Sign up with Wonder App

Getting started basics

Check and Update Wonder to the latest Version
What is Business ID and How to Retrieve It

Team setup & permissions

How to Add Staff to your Store in Wonder Dashboard
Add Associate into your store in Wonder App

Terminal setup

How to Order Payment Terminal from Wonder App
How to Order Payment Terminal from Wonder Dashboard
Login to Wonder
Pair your terminal to your Wonder account
Set up your PAX Machine
Change Language in Wonder Terminal

Business settings

Change Wonder POS Settings
How to Enable Auto-Disbursement Settings

First payments & transactions

Check Pending Invoices
How to Generate OpenAPI Authentication for Wonder Payment Integration
View and Print Payment Breakdown Report
View Settlement and Payment Methods Configuration of My Business
View Transactions
Void and Refund Payments
Express Payments with Tips
Make Payment with Express Payment

Reports & analytics

View and Print Summary Report

Set Up Wonder Smart Terminal

How to Activate the ECR Terminal Device?

Wonder Accounts

Account access & management

Deactivating your Wonder account
How to Login to Wonder Dashboard
Edit Business Information
Onboard your Business in Wonder App
Sign up with Wonder App

Balances & money movement

Foreign Currencies in Global Accounts
How to Add Fund to your Global Account
How to Add Fund to your Global Account
How to Check Account Balance in Wonder Dashboard
How to Check Account Rates and Settlement Terms in Wonder App
How to Check and Do Payout in Wonder Dashboard
How to Export the Wonder Business Account Statement
How to Export the Wonder Business Account Statement
How to Link an External Bank Account for Personal Account
How to Send Money with Wonder
How to View Merchant Account & Export Settlement Report in Dashboard
Use Virtual Account on Wonder App
Use Virtual Account on Wonder Dashboard
Settlement Methods

Wonder Cards

How to Activate your Virtual Card
How to order Wonder Physical Card via the Wonder app

Team access

Add Associate into your store in Wonder App

Account settings & notifications

How to Enable Auto-Disbursement Settings
How to Enable or Disable Push Notification on Wonder App
Settings in Wonder Dashboard

Invoices & payment records

How to Check Transaction and Settlement Report in Wonder Dashboard
How to Enable Sandbox Mode for Wonder Payment Integration
How to View and Edit All Your Invoices
How to View Payment Gateway & Export Settlement Report
How to View Payment Gateway Report in Analytics
Payment Gateway Reports Types
Wonder Platform Transfer Explanation
How to Check Received Payment and Pre-auth Transaction Details
How to Generate an Invoice Link
How to Get & Share Paystation Link
Invoice Links Overview

Additional account procedures

How to submit additional docs on Wonder App (Request for Information page)
How to Order Payment Terminal from Wonder App
How to Order Payment Terminal from Wonder Dashboard
Pair your terminal to your Wonder account

Payment Acceptance

Payment account settings

Edit Business Information
How to view or switch your Personal Account type

In-person & terminal payments

Batch Settlement in Wonder Terminal
Change Language in Wonder Terminal
Collect Pre-authorization with Wonder Terminal
How to Accept Payment Via Virtual Terminal for Taxi Drivers on Wonder App
How to Check Transaction Records of a Specific Terminal Device Under the same Merchant Account
How to collect payment through Virtual Terminal
How to process MOTO transaction on Wonder mPOS
Login to Wonder
Set up your PAX Machine

Payments, invoices & refunds

Apply Surcharge Fee for Online Payments
Express Payments with Tips
How to Check Received Payment and Pre-auth Transaction Details
How to Generate an Invoice Link
Make Payment with Express Payment
How to Get & Share Paystation Link
Invoice Links Overview
Consumer Initiated Tokenization from Wonder Dashboard
Create an Invoice with QR Code
Generate Merchant Initiated Token in Wonder Dashboard
How to Void & Refund the Payment
Invoice Management on Wonder Dashboard
Merchant Initiated Transactions on Wonder Dashboard
Payment Acceptance on Wonder Dashboard
Transaction Management on Wonder Dashboard
Check Pending Invoices
How to View and Edit All Your Invoices
View and Print Payment Breakdown Report
View Settlement and Payment Methods Configuration of My Business
View Transactions
Void and Refund Payments

Settlement methods

Settlement Methods
How to Add Fund to your Global Account

Payer management

How to create or archive your business' payers on Wonder Dashboard
View and Edit Payer information on Dashboard
Check and Update Wonder to the latest Version

Payment settings

Change Wonder POS Settings

Payment reports

View and Print Summary Report

Report & Analytics

Business reports

How to See Group Report in Wonder Dashboard

Scheduled reports

How to Get Scheduled Reports via Wonder Dashboard

Getting Started with mPOS

Help centreGetting Started with mPOS

Getting Started with mPOS

Set up Wonder mPOS and take your first in-person payment.

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