Transaction Management on Wonder Dashboard

How to void or refund sales, tips and pre-auth completed payment on Dashboard

1- Go to your Store in Wonder Dashboard and select " Invoice Sales" under "Payment Acceptance"

2- Select an invoice from the "Completed Invoices" list view, or a partially paid Invoice from the "Pending Invoices" list view.

3- Alternatively, you can search your invoice by its invoice number, reference number and payer informations, or filter the result by invoice date, due date, payment method, invoice amount and more.

4- Go to the "Transaction" tab of the selected invoice.

5- Select the sales, after-sales tips or pre-auth completed transaction to void from the transaction list.

6- Click "Void Payment" to confirm, this action cannot be reversed.

7- The original transaction record will now be replaced by a Void record.

8- If this transaction has already been batched into a processing/processed settlement, you can preform a refund action.

To reverse only the pre-sales tips, or a sales payment with after-sales tips back to the payer, you can only refund the transaction.

9- Choose from "Full Refund" or "Partial Refund". If you wish to partial refund a payment, you will be ask to enter an amount that is not more than the valid payment amount of that transaction with its after-sales tips. If you choose "Full Refund", all the remaining valid payment amount of that transaction with its after-sales tips will be applicable.

10- Click "Confirm" to refund, this action cannot be reversed.

11- You have successfully reverse the payment. A new Refund record will be created.

How to capture or void a held pre-authorisation on Dashboard

1- Go to your Store in Wonder Dashboard and select " Invoice Sales" under "Payment Acceptance"

2- Select a unpaid Invoice from the "Pending Invoices" list view, if the payer has already made a pre-auth payment, you can see the corresponding payment method of the invoice being displayed.

3- Alternatively, you can search your invoice by its invoice number, reference number and payer informations, or filter the result by invoice date, due date, payment method, invoice amount and more.

4- Go to the "Transaction" tab of the selected invoice.

5- To collect the payment, click "Capture Pre-auth Payment", you will be ask to enter the capturing amount. To cancel the payment, click "Void Payment". Both actions cannot be reversed.