Transaction Management on Wonder Dashboard

You cannot void a pre-sales tips payment, or a sales payment with an after-sales tips.

You can refund a payment, if it has been batched and settled during system day-end operation.

For a card pre-authorisation, you will be able to void it afterwards regardless of your settlement time an day-end cycle.

How to void or refund sales, tips and pre-auth completed payment on Dashboard

1. Go to your Store in Wonder Dashboard and select " Invoice Sales" under "Payment Acceptance"

2. Select an invoice from the "Completed Invoices" list view, or a partially paid Invoice from the "Pending Invoices" list view.

3. Alternatively, you can search your invoice by its invoice number, referencenumber and payer informations, or filter the result by invoice date, due date, payment method, invoice amount and more.

4. Go to the "Transaction" tab of the selected invoice.

5. Select the sales, after-sales tips or pre-auth completed transaction to void from the transaction list.

6. Click "Void Payment" to confirm, thisactioncannotbereversed.

7. The original transaction record will now be replaced by a Void record.

8. If this transaction has already been batched into a processing/processed settlement, you can preform a refund action.

To reverse only the pre-sales tips, or a sales payment with after-sales tips back to the payer, you can only refund the transaction.

9. Choose from "Full Refund" or "Partial Refund". If you wish to partial refund a payment, you will be ask to enter an amount that is not more than the valid payment amount of that transaction with its after-sales tips. If you choose "Full Refund", all the remaining valid payment amount of that transaction with its after-sales tips will be applicable.

10. Click "Confirm" to refund, thisactioncannotbereversed.

11. You have successfully reverse the payment. A new Refund record will be created.

How to capture or void a held pre-authorisation on Dashboard

1. Go to your Store in Wonder Dashboard and select " Invoice Sales" under "Payment Acceptance"

2. Select a unpaid Invoice from the "Pending Invoices" list view, if the payer has already made a pre-auth payment, you can see the corresponding payment method of the invoice being displayed.

3. Alternatively, you can search your invoice by its invoice number, referencenumber and payer informations, or filter the result by invoice date, due date, payment method, invoice amount and more.

4. Go to the "Transaction" tab of the selected invoice.

5. To collect the payment, click "Capture Pre-auth Payment", you will be ask to enter the capturing amount. To cancel the payment, click "Void Payment". Bothactionscannotbereversed.