Deactivating your Wonder account

Settings & Extended ServicesWonder Mobile App 1 min read Created March 12, 2024 Updated September 30, 2026

If one or more of the below conditions are met, you are unable to proceed with termination unless/until they are updated:

  • This personal account balance is not yet back to 0.00.
  • This personal account still has incoming/outgoing fund being processed.
  • The auto-disbursement setting is still being enabled in your account settings. Please make sure to disable this setting before terminating the account.
  • There are still pending payout(s) being processed in your personal account.
  • There are still processing transaction through Wonder Payment Gateway for this business account.
  • You are currently identified as a Director/UBO of active business account(s) in Wonder system.

How to deactivate your account

  1. From your Personal Space, go to Account Settings by clicking the top left corner logo
Wonder help centre screenshot
  1. Choose "Password & Security"
Wonder help centre screenshot
  1. Choose "Terminate User Account"
Wonder help centre screenshot
  1. Select "Confirm to Terminate"
Wonder help centre screenshot
  1. Choose the reason of your account termination, and "Next"
Wonder help centre screenshot
  1. Select "Confirm", confirm your account's password and phone number with the verification code sent
Wonder help centre screenshot
  1. Your Wonder account has been permanently deactivated

Did this answer your question?

If you still need help, our merchant support team is one message away.

Chat on WhatsApp

Related articles