How to order Wonder Physical Card via the Wonder app

How to Order a Physical Card

You need card admin permission. If you do not, tapping Get Physical Card shows Unable to Order Wonder Physical Card and Only your Admin can order the physical card of this card for you. Please contact your Organization Admin for ordering.

1. Open Wonder App and tap Card.

2. On a business account with more than one card, tap All Cards. Search with Search Card Name, Card Owner, PAN No, then open the card. A personal account has one card, so it is already on the Card page.

3. Tap Get Physical Card. This appears when that card has never had a physical-card order.

4. Read the introduction and tap Next.

5. On Select Card Type, choose Premium Card (Metal) or Standard Card (Plastic).

6. On Customize Your Card, choose Display company name or Hide company name. The app shows Company names longer than 34 characters cannot be displayed on the card.

7. On Delivery Address, enter Receiver Name, Phone Number, Email, and Address, then tap Next. Check Address Preview and tap Confirm.

8. On Confirm Information, check the card and fees. Enter a Promotion Code if you have one, then tap Next and complete payment.

9. When the order is placed, the app shows Application Submitted. Tap Back to Card.

10. The Card page then shows Card Delivery Progress. Tap View More to see the progress. When the card is ready, the app shows You should be receiving your card in the next 7-14 working days.

Who can order and manage cards

Card access in the app follows these permissions. For how roles are assigned, see Roles and permission levels.

• Only an Admin can order a physical card. Without that permission, Get Physical Card shows Unable to Order Wonder Physical Card.
• Lock and Unlock appear only with card update permission.
• Terminate appears only with card delete permission. It is not shown on a personal account.
• Profile and Flip are available on the card.
• After the physical card is active, Reset PIN and Get New Card can appear under Profile.
• Anyone can open Card Delivery Progress for a card that has been ordered, and can tap Activate My Card once it is delivered.

How to Activate a Wonder Physical Card

1. On the Card page, under Card Delivery Progress, tap View More.

2. When the card is delivered, tap Activate My Card.

3. On Activate Card, check Card Number, Card Owner's Name, Expiry Date, and Card Type, then tap Activate My Card again.

4. On Verify it's you, tap Scan my face.

5. Verify the card:

• If your phone supports NFC, Tap Card to Verify appears. Hold the phone near the card. For a metal card, the app shows Tips for Metal Card: Tap the backside of the Metal Card instead of the frontside. You can also tap Enter Activation Code to Verify.
• Otherwise, enter the 13-character activation code printed on the card package.

6. When the app shows Physical Card Verified!, tap Setup Card PIN.

7. Enter a 6-digit PIN on Set your card PIN, then enter it again on Confirm your PIN.

8. When the app shows Card activated, tap Done.

How to reset your PIN

Reset PIN is available only after the physical card is active.

1. On the Card page, tap Profile.

2. Under Card Security, tap Reset PIN.

3. On Verify it's you, tap Scan my face.

4. Enter a new 6-digit PIN on Set your card PIN, then enter it again on Confirm your PIN.

5. When the app shows PIN updated, tap Done.

How to report that you have not received your card

1. On the Card page, under Card Delivery Progress, tap View More.

2. When the card is marked as delivered, tap Haven't received your card? Click Here.

3. On Missing Card Feedback, check the card and contact details, add a comment under Tell us more, and tap Submit.

4. The app shows Submitted Successfully. For questions, contact support.hk@agent.wonder.app.

How to get a replacement card

If the card is lost or compromised, lock it first. On the Card page, tap Lock.

1. Tap Profile.

2. Under Lost your Card?, tap Get New Card.

3. On Get New Card, choose one option and tap Next:

• Lost or compromised: the app shows Your physical card will stop working immediately and Your current virtual card information will stop working immediately.
• Replacement Needed: the app shows Your physical card will stop working immediately and Your current virtual card will still be working, but your CVC and EXPIRY DATE will be updated.

4. Read We're about to create a new Wonder Card for you, tap Next, then complete the same order steps from Select Card Type.

5. When the new physical card arrives, activate it with the steps above.

How to update the delivery address

Only a card admin can change the delivery address.

1. On the Card page, tap Profile.

2. Next to Delivery Address, tap Edit. If there is no address yet, tap Add.

3. Update the details, tap Save, check Address Preview, then tap Confirm.