Void and Refund Payments

Void Payment

1. Click on [Transactions].

2. Select the payment you would like to void.

3. Click on the […] located on the top right corner.

4. Select [Void Payment].

5. If password authentication is turned on, you will have to enter the system password.

6. A confirmation will pop up, click [Confirm].

7. The payment is voided.

Refund Payment

1. Click on [Transactions].

2. Select the payment you would like to refund.

3. Click on the […] located on the top right corner.

4. Select [Refund Payment].

5. You will have two options, either to fully refund the payment or partially refund the payment.

6. If you click on full refund, your payment will be refunded successfully. If you choose to partial refund, you enter a refund amount. You will be able to choose partial refund till the payment is fully refunded.

7. If password authentication is turned on, you will have to enter the system password.