Express Payments with Tips

Enable Tips

1. Click on the side menu bar on the top left corner.

2. Choose [Settings].

3. Enter the settings password and click on [Unlock].

4. Choose [Payment].

5. Enable Tips.

You can choose to enable either “Pre-Sale Tips” or “After-Sale Tips”.

Collect Pre-Sale Tips

1. Click on [Express Payment] in the homepage.

2. Enter amount to pay and click next.

3. Select one of the tip options: a. A preset tip percentage b. A custom tip amount (cannot be more than 20% of the original payment amount) c. No tip

4. Choose a payment method and make the payment.

Voiding/ Refunding Payment with Pre-Sale Tips

Once a payment with tips is voided/refunded, then the original sales payment with tips payment will be voided altogether. In the Invoice details, the tips charge will not longer be included in the invoice as well.

Collect After-Sale Tips

1. Click on [Express Payment] in the homepage.

2. Enter amount to pay and click next.

3. Choose a payment method and make the payment.

4. Select one of the tip options:

a. A present tip percentage

b. A custom tip amount (cannot be more than 20% of the original payment amount).

c. No tip. You can click on this button if you want to adjust tips later in the Invoice or Payment Details page.

5. If you decide not to charge tips during the payment process, you can go to the [Payment Details]:

i. Select the given payment

ii. Click on the 3 dots […] on the top right corner.

iii. Click on [View Invoice of This Transaction].

iv. In the Invoice Details page, click on the 3 dots […] on the top right corner.

v. Click on [Adjust Tips] and complete the tips charge process.

Check After-Sales Tips in Transaction List

1. Go to [Transcationa]

2. On the transaction list, Tips and Sales records will be shown separately.

To Check the related Tips record from Sales record

1. Select the sales record that you want to check if there has been any after-sales tips transaction has been made to

2. If there are tips contained in sales. A message ‘This payment contain tips. To view the tips, click here’ will show

3. Click on [here]

4. It will redirect to the [Tips] record

Voiding After-Sales Tips

1. You can only void after-sales tips record if the transaction has not been day-ended. Select the [Tips] Record

2. Click on the 3 dots […] on the top right corner.

3. Click on [Void Tips].

4. Click on [Confirm], the tips will be voided.

Adjust Tips Again after Voiding After-Sales Tips

1. If you have made a mistake and adjust tips wrongly, you can void the tips record and re-adjust it. Select the sales record which is voided tips

2. Click on the 3 dots […] on the top right corner.

3. Click on [View Invoice of This Transaction].

4. Click on the 3 dots […] on the top right corner.

5. Click on [Adjust Tips].

6. complete the tips change process

Voiding Sales contain After-Sales Tips

We currently do not support voiding sales that contain after-sales tips, either this tips transaction has been voided or not. Please use the [Refund] function after settlement if you would like to return back the original sales amount to your customer.

Refunding After-Sales Tips

For refunding after-sales tips, you will have to go to the original sales record and refund the amount that you wish. In the sales record page, by clicking the [Refund Payment] button, you can choose to do [Full Refund], or [Partial Refund] accordingly. For refunding procedure, you can refer to by clicking here.