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This article will explain different types of reports you can get from Payment Gateway History Analytics module. To know how to go to Analytics module on Wonder app, click here.
Transactions Breakdown Report allows user to see all the processing transactions data based on the business' day-end time. The transactions can be settling and non-settling transactions.
The report will have to follow the business' day-end time. Day-end time can be set from Wonder App settings.
Business Name: This is the Business Account Name data of the business.
Business Legal Name: This is the company’s legal incorporation name in English.
Business Account ID: This is the UUID of the Business Record.
GSEID: If the settlement entity type of a business is Chain Operating Entity, then it will be doing settlement under one settlement group, with other related businesses.
Statement Issued Date: This is the date of when the statement is generated.
Processing Period: This is the date range of the settlement batch(s).
Country: The business entity’s country of incorporation.
Number of Transaction: The total number of transactions that got processed in that particular batch. This includes Sales, Void, Refund, Holds, Disputes, Release, Cancelled Dispute types.
Total Sales Amounts: The total sales amount here include all the successful transaction within the given settlement(s). The transactions that are displayed here are the transactions by payment schemes, that Wonder has the capability to disburse the settlement fund.
Total Voided Amount: The total void amount displays sum of transactions that got voided.
Total Refunded Amount: The total transaction amount that got refunded to the customer.
Total Pre-auth Amount: A pre-authorization is a temporary hold on a customer’s credit card.
Total Completed Pre-Auth Amount: While pre-authorisation transaction allows merchant to reserve funds on your customer's card without taking the funds - when merchant is ready to charge their customer, they can execute a Pre-auth Complete transaction, that will finalise the transaction.
Total Processed Transaction Amount: This is the sum of all processing transaction amount in the report. Including: Sales (with tips if any), Refund
Transaction Type: This field indicates the type of transactions: Sales, Void, Refund, Pre-auth, Increased Pre-auth, Pre-auth Completed.
Payment Scheme: The payment scheme of transaction.
Payment Method: The payment scheme of transaction along with the last 4 digits of the card (if it's a card transaction).
Transaction Date: The transaction date/time that the transaction is processed on.
Transaction ID: The transaction unique ID.
RRN: The external third party transaction number.
Reference Number: The order’s reference number of the transaction. It can be Wonder system’s own reference number or merchant’s customised reference number. One order reference number can have multiple transactions.
Transaction Source: The origin of the transaction, where is it transacted. The sources can be: Wonder POS (terminal), Wonder Platform ( Online Invoice Link), Wonder Paystation Link
Device Model: The device model that is used to transact the transaction.
Device ID: The device ID of the device model. If a merchant store has multiple terminal devices, looking at the unique device ID will indicate which terminal that transacts the particular transaction.
Transaction Amount: The transaction amount.
Currency: The currency of the given transaction.
Original Transaction ID: The connecting original transaction ID. This is applied for Refund, Dispute, Hold, Release, Charge transaction types. These transactions normally are executed based on an original transaction.
Void Time: The date/time that the sales got voided on.
Fees Charge: The transaction fee charged by Wonder system.
Settled Amount: The final settled amount from the processed transaction amount (after any fees deduction).
Original Transaction ID: The connecting original transaction ID. This is applied for Refund, Dispute, Hold, Release, Charge transaction types. These transactions normally are executed based on an original transaction.
Void Time: The date/time that the sales got voided on.
Merchant Services Statement is settlement-focused report, to show the settling transaction activities within a settlement batch. It focuses on displaying settling activities such as Sales, Void, Refund, Dispute, Hold, Release types. Furthermore, in MSS report, user can also view other related activities, regarding to any adjustment fees, rolling reserve, and total transaction fees charged. Merchant Services Statement report can be issued after a settlement batch has been created, and will display the estimated settlement date on the report.
For some payment schemes, such as American Express, and Octopus, Wonder only acts as a payment gateway service provider, to process these transactions. But for the final settlement fund from these schemes, merchant will receive the settlement directly from the payment scheme, and not through Wonder system. Hence, Wonder will only provide Merchant Services Statement report on the transactions that are settled from Wonder.
The report will have to follow the business' day-end time. Day-end time can be set from Wonder App settings.
Business Name: This is the Business Account Name data of the business.
Business Legal Name: This is the company’s legal incorporation name in English.
Business Account ID: This is the UUID of the Business Record.
GSEID: If the settlement entity type of a business is Chain Operating Entity, then it will be doing settlement under one settlement group, with other related businesses.
Batch ID: This is the unique id of of the settlement batch.
Statement Issued Date: This is the date of when the statement is generated.
Processing Period: This is the date range of the settlement batch(s).
Settlement Date: This is the expected date of when the settlement amount will get released back to merchant’s current account. If the report contains multiple settlement batches, the settlement date will be empty.
Country: The business entity’s country of incorporation.
Settlement Currency: The currency that the settlement fund will be settled in.
Total Settlement Amount: The final settlement amount that will be funded to the merchant’s account.
Number of Transaction: The total number of transactions that got processed in that particular batch. This includes Sales, Void, Refund, Holds, Disputes, Release, Cancelled Dispute types.
Total Sales Amounts: The total sales amount here include all the successful transaction within the given settlement(s). The transactions that are displayed here are the transactions by payment schemes, that Wonder has the capability to disburse the settlement fund.
Total Voided Amount: The total void amount displays sum of transactions that got voided.
Total Refunded Amount: The total transaction amount that got refunded to the customer.
Total Pre-auth Amount: A pre-authorization is a temporary hold on a customer’s credit card.
Total Completed Pre-Auth Amount: While pre-authorisation transaction allows merchant to reserve funds on your customer's card without taking the funds - when merchant is ready to charge their customer, they can execute a Pre-auth Complete transaction, that will finalise the transaction.
Total Hold & Dispute: Hold & Dispute amount refers all the transactions that been requested to be on hold, or refunded back, either by the customer, card associate, or the Wonder compliance team.
On Hold: Transactions that are flagged before dayend, due to compliance factors (single large transactions, abnormal transactions activities etc.). These transactions will not be batched and disbursed in that day’s settlement batch, and await for merchants to resolve the matter, before the transactions can be released.
Risk Hold: These transactions were already disbursed and settled to merchants, but after compliance check, the transactions are reversed back to our gateway for further investigation. The Risk Hold transactions will be a negative credit transaction, and upon further supplementary documentation submission, this transaction can be released back to merchant’s account.
Dispute: Customers may initiate a dispute request via the Bank for reversing or refunding transactions under specific circumstances of the dispute resolution scheme, such as unauthorised transactions or failed delivery of goods/ services by the merchant after a one-off pre-payment. If dispute is successfully resolved, the transaction can be reversed with a cancelled dispute transaction, if not the transaction will turn into a chargeback.
Total Resolved Amount: Total Resolved refers to all the transactions that were previously put on hold, reversed/refunded back to the payment gateway for further verification, but now all resolved and returned back to the merchant’s account.
Released: Released refers to transactions that were temporarily put on hold before for further compliance check, and now are verified, and released back to the merchant’s account.
Cancelled Dispute: Cancelled Dispute refers to resolved dispute transactions, and can be released back to the merchant’s account.
Total Chargeback Amount: Chargeback is a transaction reversal made to dispute a card transaction and secure a refund for the purchase.
Total Fees Charged: The accumulated processing fees amount that got charged by Wonder Payment Gateway in the settlement(s).
Total Adjustment Amount: The total amount of extra fees by Wonder Payment Gateway. This fee can either be credit or debit, depending on the situation.
Rolling Reserve: A reserve is a temporary hold on a portion of a business’s funds for a predetermined period of time. Reserves are intended to cover any anticipated losses that may result from a business’s processing activity.
Settlement Created On: This is the date that the settlement batch is created.
Payment Method: The payment scheme of transaction.
Transaction Date: The transaction date/time that the transaction is processed on.
Transaction ID: The transaction unique ID.
Transaction Amount: The transaction amount.
Currency: The currency of the given transaction.
Fees Charge: The transaction fee charged by Wonder system.
Settled Amount: The final settled amount from the processed transaction amount (after any fees deduction).
Original Transaction ID: The connecting original transaction ID. This is applied for Refund, Dispute, Hold, Release, Charge transaction types. These transactions normally are executed based on an original transaction.
Void Time: The date/time that the sales got voided on.
Hold & Dispute Amount: The amount of transaction type equals Hold, or Dispute.
Remark: Any additional note content of a particular transaction.
Chargeback Amount: The chargeback amount informed by Wonder system, when the merchant fails to resolve the dispute. The chargeback amount will not deduct the settlement amount further, as the original dispute amount has already deducted the merchant’s fund previously.
Reason Code: The reason code for a special transaction, normally Chargeback type.
Reason: The reason message for a special transaction, normally Chargeback type.
Description: The description of a transaction, normally Adjustment Fee transaction.
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