How to Void & Refund the Payment

Void and refund are mutually exclusive. Voiding a payment is applicable for pre-settled payment, where the transaction has not been batched, and has yet been scheduled to be disbursed. Refunding a payment is applicable for settled payments, which the transaction has already been scheduled to be disbursed, or already transferred to your external company account for settlement. You can easily void and refund payment via Wonder App.

Voiding Payment

1. Go to your store in Wonder App and select "Collect" on the bottom bar.

2. Scroll down to "View All" transactions.

3. Choose the pre-settled transaction you want to Void.

4. Press "..." on the top right to "Void Payment".

5. "Confirm" voiding the payment. This action cannot be reversed.

6. Congratulations! Your payment has been Voided.

Refunding Payment

1. Go to your store in Wonder App and select "Collect" on the bottom bar.

2. Scroll down to "View All" transactions.

3. Choose the settled transaction you want to Refund.

4. Press "..." on the top right to "Refund Payment".

5. "Confirm" refunding the payment. This action cannot be reversed.

6. Congratulations! Your payment has been Refunded.